The Commitment

BIHM's commitment to providing the finest hospitality training manifests itself in many unique ways. It established the BIHM Advisory Council composed of owners and managers from leading five-stars and four-stars hotels as well as managers and operators of international franchised fast-food chains in the Kingdom. The Council provides the perfect forum for identifying the industry's evolving needs and upgrading the Institute's curriculum to meet these requirements. BIHM also worked hard to attain its ISO 9001-2000 certification , recognizing the vital role. The certification would play in independently evaluating the Institute's stringent quality control policies. BIHM also pioneered the Training-in-Partnership (TIP) concept which allows employers to interact with employees during the training process, assess their strengths and weaknesses, and suggest improvements. The TIP concept is a unique method of assuring that employers get the quality of employees they are looking for, while the Institute's trainees have rewarding placements waiting for them as soon as they graduate.

The International Edge

BIHM realized that international curricula offered by institutes around the world were not ideally suited to local customs and sensitivities. Thus, in association with its international affiliates, BIHM adapted certain aspects of its curriculum to make the content more in line with the region's hospitality needs; a blend of the best from both Eastern and Western influences. It partnered with prominent education organizations around the world such as the Educational Institute of the American Hotel and Lodging Association (EI AH&LA), globally recognized as the premier source for delivering quality hospitality education, training and professional certification which serves the hospitality and tourism industry worldwide. These alliances provided an excellent alternative for local students who could not attain their certifications abroad while offering local employers international standards of training.

The Future

BIHM Vision to be one of the leading hospitality training providers internationally. Its graduates are easily recognizable for their professionalism, skill and dedication. BIHM has now expanded its operations  across the Middle east and North Africa Regions and provide students in other countries internationally recognized qualifications in hospitality management. With its proven track record and stellar performance, the BIHM name is enough to ensure the success of BIHM concept any where in the region. This solid assurance has led BIHM to develop its Franchise Program which allows the easy deployment and operation of BIHM franchised centers. This strategic expansion of the Institute's  vision promises to innovative hospitality training in the region and further reinforce the value of the BIHM Name.

Baisan Institute of Hospitality Management was established in 1999 to meet the local demand for the hospitality professionals by offering locally relevant and internationally recognized qualifications of the highest standards. From a logistic point of view, BIHM was ideally placed to

• Take advantage of the opportunity presented
• understand and cater to the hospitality industry's manpower requirements from service-level staff to upper management cadres.

BIHM is the first training institute in Bahrain to attain the prestigious ISO 9001:2000 certification. Such certification is critical for any service sector particularly for education wherein each intangible factor is standardized. Towards this endeavor all the courses are delivered within a framework of quality system in accordance to the international ISO 9001:2000.

The Baisan Institute of Hospitality Management is owned and operated by the prestigious Bahrain based Dadabhai Group. Established in the early 1950s, the Dadabhai group is one of the most prominent business entities in Bahrain.

A well-defined diversification strategy has enabled the Group to build upon its foundations and expand its operations both horizontally and vertically. The Baisan Institute of Hospitality Management was created to create manpower for the growing hospitality industry.

The other Group companies include

• Hotel Group

• Gulf Training Solutions

• Clarendon Parker Bahrain

• Dadabhai Travel

The Mission

The Baisan Institute of Hospitality Management is a private college committed to meet the needs of the tourism and hospitality industry by providing highly trained professionals with a right attitude and personal qualities necessary to deliver the highest standard of service with professional competence and personal integrity.

The Vision

BIHM’s vision is to be one of the leading hospitality-training providers internationally. It already enjoys the approval of various government agencies and its graduates are easily recognizable for their professionalism, skill and dedication. BIHM is now poised to expand its operations across the Middle East and North Africa region in order to provide students in their respective countries with BIHM's internationally recognized qualifications in hospitality management. With its proven track record and excellent performance, the BIHM name is enough to ensure the success of the BIHM concept anywhere in the region.

The Core Values

BIHM professionalizes the workforce in the hospitality and service sectors and improves lines of communication between the industry, the academic and the student community.

To date, the Baisan Institute of Hospitality Management has trained and successfully placed more than 3000 graduates in the hospitality, tourism and retail sectors.